Transparent Billing & Cancellation

Cancellation and Refund Policy

Clear, transparent policies for subscription cancellations, auto-renew management, and payment reversals.

Last Updated: January 2026 Customer-First Policies

1. 1-Click Auto-Renewal Cancellation

You have total control over your recurring subscription. If you subscribed with auto-renewal enabled, you can cancel auto-renewal at any time with a single click from your Customer Dashboard > Subscription portal.

Access Retention Guarantee: Cancelling auto-renewal immediately stops future recurring deductions on Razorpay. Your current subscription plan remains fully active and unlocked with all features until the scheduled expiration date. You will not lose access prematurely.

2. Refund Eligibility & Digital Services

Because FlipPic offers a complimentary 7-Day Free Trial (3 full albums, 15 pages each) and instant cloud digital infrastructure upon paid activation, subscription fees already paid for an active or completed billing cycle are generally non-refundable.

Refunds are happily issued in cases of:

  • Duplicate Billing: If your card was charged more than once for the same subscription period due to a gateway hiccup.
  • Billing Discrepancies: If you were billed in error after successfully cancelling auto-renewal.
  • Verified Service Inoperability: In the rare event that platform services were unavailable for a prolonged duration during your paid term.

3. Failed or Reversed Transactions

If an amount is debited from your bank account or card but our system fails to receive gateway confirmation (e.g. session timeout or network drop), Razorpay automatically reconciles the transaction. The debited amount is automatically reversed back to your original payment method within 5–7 business days as per standard banking protocol.

4. How to Request Assistance

For any billing, renewal, or refund questions, please contact our support concierge. Include your registered email address and Transaction Reference ID:

Need help with your subscription? Visit your Subscription Manager or reach our concierge directly.